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Shipping & returns
This policy is a working draft and will be finalised (and reviewed for legal compliance) before online ordering opens.
Shipping
Every order is quality-checked and packed by hand before dispatch.
- Ready-made pieces are dispatched once payment is verified.
- Custom-stitched pieces are dispatched after they are made to your measurements.
- You will receive the courier tracking number on WhatsApp or SMS once your order ships.
Delivery timelines and shipping charges are shown at checkout.
Returns & exchanges
Unworn ready-made pieces with original tags and packaging can be returned or exchanged within the window shown on your order. To raise a request, contact us with your order number.
- Custom-stitched pieces are made for you and are not eligible for return; fit alterations may be offered.
- For hygiene reasons, lingerie and shapewear can be exchanged only if unopened.
- Refunds are processed to the original payment method once the return is received and checked.
Need help?
Contact us with your order number and we will help.